Privacy Policy
This Privacy Policy explains how 63 Digital (“we”, “our”, or “us”) collects, uses, stores, and protects information when providing digital marketing, automation, AI, lead management, consulting, and related services to our clients.
1. Information We Handle
As part of providing services to our clients, we may process and manage customer information on behalf of our clients, including:
Names
Email addresses
Phone numbers
Business information
Lead and enquiry information
CRM data
Communication records
Marketing engagement data
We only collect and process information necessary to deliver our services.
2. How We Use Information
We act solely as a service provider on behalf of our clients.
We use customer data only for purposes authorised by the client, including:
Lead management
Appointment booking
Customer communication
Marketing automation
CRM management
Analytics and reporting
Customer support and operational services
We do not use customer data for our own marketing, commercial benefit, or independent business purposes.
3. No Sale of Data
We do not sell, rent, trade, or monetise customer data under any circumstances.
4. No Third-Party Sharing
We do not share customer data with unrelated third parties.
Where third-party software platforms are required to deliver services (such as CRM systems, email providers, hosting providers, or automation tools), data is only processed as necessary to perform services on behalf of the client.
We take reasonable steps to ensure any service providers we use maintain appropriate security and privacy standards.
5. Data Ownership
All customer data remains the property of our client.
We do not claim ownership of any client or customer information processed through our systems or services.
6. Data Retention & Deletion
We retain customer data only for as long as necessary to provide services to our clients.
Upon termination of a client relationship, we will delete or securely destroy client customer data within a reasonable period, unless retention is required by law.
Clients may request confirmation of deletion at any time after termination.
7. Data Security
We implement reasonable technical, administrative, and organisational safeguards designed to protect customer data from:
Unauthorised access
Disclosure
Loss
Misuse
Alteration
Destruction
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Client Responsibilities
Our clients are responsible for:
Ensuring they have lawful rights to collect and provide customer data to us
Obtaining any required consents from their customers
Complying with applicable privacy and marketing laws
9. Access and Correction Requests
If an individual believes their personal information has been handled incorrectly, they should contact the business they originally provided the information to.
As we act as a service provider on behalf of our clients, requests relating to access, correction, or deletion should generally be directed to the relevant client.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website with a revised effective date.
11. Contact Us
If you have questions regarding this Privacy Policy, please contact:
63 digital
www.63digital.com.au
[email protected]